Frequently Asked Questions
What is your turnaround time?
Typically most orders ship within 24-48 hours. Please allow extra time for your photo cards due to the custom nature of the designs. Self-inking stampers take 7-10 days lead time for production and shipping.
How do I customize a product?
- ALL wording shown on my examples may be changed to suit your needs including the headings (Happy Birthday, Happy Holidays, etc.) Each page includes a personalization section for you to enter your own text.
- Most color schemes may be changed as well. Simply make your desired changes in the "Special Requests" box at the bottom of each product page.
- Lettering styles have been selected by me during my design process, but you may choose from other lettering options. On each product page is a link to see some alternate options. Make the change in the "Special Requests" box at the bottom of each product page by referring to the number or monogram name.
- If you are uncertain about what may be customized, just ask! If you do not see exactly what you are looking for within my product pages, please contact me. I may be able to find a design to meet your requests.
How are your products packaged?
All items are stylishly packaged and ready for gift-giving! Most stationery products arrive in a clear cellophane sleeve wrapped in a branded vellum belly band. Luggage tags are bagged in cellophane and tied with a white raffia ribbon. Labels and stickers come packaged in a clear resealable sleeve. On each product page, stationery sets for kids include a box option like the photo below:
Are you able to send my order directly to a gift recipient?
Absolutely! Personalized stationery makes a fabulous gift for all occasions. The Note House is here to help! Just let me know in the “Special Requests” box found at the bottom of every product page that it is a gift. If you include a short message, a small gift card will be included in the package at no extra charge, and the invoice will not be included in the package.
Do you offer other paper options?
I have carefully chosen my paper and envelopes to give you an excellent quality at an affordable price. If you prefer a double thick, creamier, or more textured type of card, please let me know before ordering, so that we may discuss all of the options!
Do you offer refunds or accept returns?
Due to the custom nature of my products, I am unable to accept returns. If a mistake was made please contact me immediately. and I will send a replacement right away.
Do you ship internationally?
At the moment, I do not offer international shipping, but please contact me if you are not in the US and you are interested in ordering.
Do you have a mailing list?
I do! You may sign up by scrolling to the bottom of the home page or any product page. Once you have entered your email address, you will be directed to confirm that address to be added to the list. I would be honored to have you join The Note House community!
Do your products ever go on sale?
My goal is to offer customized products at an affordable price, so I do not typically run "sales." Follow me on social media and subscribe to my news updates. You will be among the first to receive coupon codes and freebies whenever they are released!